Job Description
Job Title:
Escalation support engineer – Tier 3 |
Department / Reports to:
Escalation Support Team leader |
Objectives of Role:
· Troubleshooting and in-depth investigation of technical problems for worldwide customers |
· Minimize R&D involvement in escalated issues |
· Provide high level support for external and internal costumers |
· Post sale support |
Job Description:
· Handling the highest level and most complex support issues |
· Troubleshoot and debug outstanding support issues |
· Reproducing Problems in lab environment |
· Cooperation with various departments to create informative articles and documentation based on technical investigation |
· Working with R&D/QA /PM on new features /software versions /problems |
Job Requirements:
Knowledge | Must/Adv. | Years of Exp. |
Extensive understanding in various web technologies and environments like IIS, .Net, ASP.NET, JS, HTML | Must | 2 |
Hands on experience with embedded systems | Must | 2 |
Very Good SQL knowledge and experience | Must | 2 |
Basic knowledge of programming | Adv. |
|
Knowledge in Microsoft debugging tools | Adv. |
|
Experience with network protocol analyzer such as Sniffer | Adv. |
|
General Requirements:
· Strong analytical skills and troubleshooting expertise |
· Highly motivated, striving for excellence |
· High self learning ability |
· Team player, who can perform a wide range of tasks |
· Availability during off business hours |
· Internet /SAAS/production based companies which are software product oriented -advantage |
· Excellent English verbal and written communication skills |
send cv to rinat.paz@greenroad.com
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