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Sunday, November 14, 2010

Various positions at LivePerson

For all these positions please send your resume to: ysilverstein at gmail.com
Please make sure your resume meets the qualifications before sending your resume.

QA
QA - Test Automation & NFT Manager (Non Functional testing) Very experienced (minimum 6-7 years) test automation & NFT manager who has hands-on experience testing multi-asset Front and Back Office systems. Must have experience with testing very large scale systems!
Manager with abilities to analyze system potential to Load test and testing automation, very experienced with HP tools (QTP, Load Runner, QC advantage) code inspection, ability to manage ~8 programmers group, create work plans and project estimation, good communication with other groups all over the company (Development, production, Marketing,
etc)
Manager MUST have the ability to develop and execute in both arena (automation & Load testing), a great knowledge how to report managers and drill down reports.

Requirements:
QTP & Load Runner experience at least 5 years - must At least 5 years experience as a Test Automation & NFT Manager Prior software development or QA experience Strong understanding of web and web-related technologies Familiarity with Performance monitors and tools Solid development habits and practices Create and document test plans, test cases and test data Excellent managerial & communication skills (written and verbal)  Comfortable working in Linux/Unix and Windows environment Familiarity with Agile - Advantage Scripting in Perl / Shell, JavaScript, SQL knowledge - advantage





QA Data Services - Testing Automation developer Experienced test automation engineer who has hands-on experience testing data driven systems. Develop and execute automated test plans to ensure quality of system and its internal/external interfaces.
Interact with development team, functional testing team, product management on functional design, automated test plans, defect and change control. Support of Agile (SCRUM) development lifecycle

Requirements:
• Prior software development or QA experience - must • Strong understanding of web and web-related technologies • Scripting in Python, PHP, Perl, and/or Shell - advantage • QTP, Java, JavaScript, SQL knowledge - advantage • Familiarity with automated testing tools such as Selenium - advantage • Solid development habits and practices • Natural problem-solver and troubleshooter • Comfortable working in a Linux/Unix and Windows environment • Excellent communication skills (written and verbal)


QA Engineer
Design, Develop and implement efficient and cost-effective methods of testing and troubleshooting software models and systems. Test, verify and debug software modules and systems through the use of systematic tests. Write test procedures, standards and develop software test plans. Learn how to use professional concepts and work on projects of different scope and complexity, under well-defined requirements and close supervision of senior staff members

Requirements:
• B.sc in computer science - advantage
• 3 years experience in QA (at least 1 year with similar technology to
LivePerson).
• Expertise in HTML, DTHML, CSS, XML, ASP, JavaScript; • Expertise in client server application.
• Expertise in Unix/Linux
• Knowledge in web protocols
• Knowledge in automation – Preferred in QTP- An advantage.
• knowledge in Database SQL.
• Knowledge in Agile (SCRUM) development environment • Highly dedicated and motivated, team player.








Data Services
DS platform Hadoop Developer
The applicant will join the platform team in the Data Services group.
The applicant will participate in leading the next generation data platform for LivePerson based on Hadoop

Requirements:
•Strong understanding of distributed software and data applications, including scalability, performance, and reliability aspects.
•Hands-on experience with installing, developing and integrating with Hadoop framework and its applications.
•Ability to work in a fast-paced, collaborative, and iterative development environment.
•Linux,Hadoop,Hive,PIG,Distibuted Computing,Map Reduce,ETL, Nosql,RDBMS,Java,Python .
- BS/MS in Computer Science/Bioinformatics or equivalent degrees
Pluses:
•Experience working with various open source technologies.
•Strong background in design patterns and OOD.
•Experience with Scrum Agile development.


BI Developer
The applicant will join the BI team in the Data Services group and will participate in developing state of the art BI in Cognos suite.
The applicant will participate in leading the evolution of advanced BI solutions with coexistence of Hadoop platform

Requirements:
1. Knowledge and hands on experience with Cognos suite modules 2. Proven 2-3 years experience in developing complex reports within Cognos (framework, UI), installation in production and QA environments in Linux environment.
3. Deal with very high performance demands supported by deep knowledge of Oracle.
4. Knowledge of advanced BI tools like dashboards, cubes, ad hoc reporting.
5. Knowledge of Hadoop – advantage.





R&D

Software Engineer
We are looking for a SW Engineer. This team works on the core product of LivePerson and provides value for our Enterprise clients. It includes working on java and web technologies as well as design for new features.

Requirements:
2-3 years experience with:
• Server side Java programming
• High performance multi-threaded applications • Web server technologies and internet protocols • Database applications (Oracle) Ability to design systems.
Great problem resolution
BSc in computer science



Support


Customer Service Representative
A Customer Service Representative is required to join a fast growing International Company. The candidate must be willing to work 4 shifts a week, including nights and weekends. The position includes providing world class assistance to our consumers through online chat, email & telephone.

Requirements:
Past experience in customer service is an advantage Internet and computer-savvy Excellent English skills.
Exceptionally service-oriented
Ability to arrive independently to the place of work- mandatory

4 shifts a week

Implementation Expert
Responsible for providing world-class implementation assistance to international clients through online chat, email and telephone.
Duties include: Assisting clients with product implementation.
Management of customer interaction with utmost professionalism.

Requirements:
Native English (or equivalent verbal and written).
Customer orientation and communication skills- needs to be equally comfortable whether communicating by email, chat or by phone.
Good interpersonal skills - outgoing personality.
Familiarity with web site building [HTML, JavaScript - advantage].
Ability to work in a team environment.
Ability to multitask.

4 shifts a week- 12*5

G&A
Fraud Analyst
Monitoring of transactions and proactively identifying patterns of fraud and unauthorized credit card use.
Requires the ability to investigate, analyze, and develop a course of action to effectively reduce incidents of fraud and abuse.
Answering incoming calls and making outgoing calls / emails to clients all over the world (English).
Work usually starts in the afternoon (until the evening). Will sometimes be asked to work in the morning to reach Eastern countries

Requirements:
Excellent communication skills (both writing and speaking)
• English-Native Speaker
• Internet savvy

Working 5 shifts a week Mon-Fri 16:00-21:00 (total 25-30 hours per week)





Production

NOC Supervisor
The primary focus is on supervising the day to day operational activities of the NOC.
Shift accountability and management, managing & follow-up duty assignments.
Providing operational and professional support for NOC engineers and serve as first escalation point including off-hours.
Focal point for NOC peers.
Implement & follow-up measures and reports. Implement operations processes and create standardization.
Provide guidance, build and maintain the knowledge base. Identifying opportunities for improvement.
The working environment is intensive and may demand responding to calls in irregular hours

Requirements:
At least 2 years experience as a senior NOC operator; technical leader background is an advantage.
Able to handle stressful situations with a level headed approach.
Excellent communication skills.
High customer service orientation.
Basic system administration or similar technical skills.
Experience with monitoring tools.
Background in training.
Excellent English and communication skills.
Team Player
Ability to work under pressure, and in long and irregular hours if needed Capable of reacting quickly to problems and following established procedures to implement solution


Marketing

Product Manager
LivePerson is looking for a Product Management leader with PASSION for creating great products that touch billions of consumers and thousands of businesses.
We're looking for a PRODUCT LEAD with proven experience of full
product(s) ownership and BUSINESS orientation combined with TECHNICAL product skills and background in Internet, e-commerce or online marketing.

Requirements:
Proven experience of full product(s) ownership including business aspects.
Proven leadership in guiding product roadmap and prioritizing product requirements in a large organization.
Experience in working directly with Enterprise Customers and with multi-national executives.
Product experience in at least one of the following: Internet B2B, Online Marketing, e-Commerce, Online Intelligence, Analytics.
SaaS, SCRUM – an advantage.


UI Expert

We are looking for an incredibly talented and independent thinker!
Someone who is extremely creative who can innovate on the UI who comes with a gigantic passion for usability and unwavering empathy for the customer. The candidate must have enough technical competence, background and strength to weigh and balance design elegance vs.
what's possible to implement in code. Must be able to establish usability goals for new and existing web/desktop/mobile applications and generate long-term usability plans and collaborate with software developers, web UI designers, and product managers. The candidate needs to have fervent enthusiasm and a strong eye for information architecture.

Our products will include client applications, rich web applications and web widgets.

Requirements:
• Proven experience in UI
• Translating user requirements into innovative wireframes, prototypes
and written specifications as needed to help translate ideas into production.
• Proven ability to plan and conduct usability tests, cognitive
walkthroughs, heuristics evaluations, including the analysis and investigation of applications/systems
• Very good English (spoken and written)
• Relevant academic degree, an advantage (industrial design, fine
arts, graphic arts, etc).

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