Customer Support Specialist Full Time Position
Pageonce, a fast growing mobile software company, is looking for a Customer Support Specialist to join a proficient customer service team that supports over 4 million users worldwide.
Hours: Full-time salaried position
Location: Kfar-Saba
Benefits: Excellent social benefits and terms
Duties
• Championing customers and ensuring that support requests are handled with expertise, kindness and skill
• Handling support requests via email
• Communicating with Pageonce customers via facebook, twitter, forums, etc.
• Escalating issues to the development team as needed
Qualifications
• Mother tongue English
• Excellent troubleshooting skills
• Written skills to communicate technical information clearly and in "layman's terms" while being both professional, kind, friendly, and encouraging
• Excellent communication and organizational skills, i.e. conversing timely over email and/or IM is essential
• Ability to work well independently and productively on a small team
• Experience in customer service and support - advantage
• Knowledge of Smartphone platforms (iPhone, Android, BlackBerry, etc.) – advantage
• Knowledge of American and Canadian personal finance websites (online banking, utilities, billers, etc.) – advantage
Please send resumes to alina@pageonce.com.
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