Tech Support Specialist
The Technical Support Specialist is responsible for providing technical support via
phone, email, and web. This is a hands-on position that interfaces with
customers, internal sales and client relations business units as well as
R&D. The position is responsible for problem analysis, documentation,
resolution and escalation involving company supported products.
Requirements &
Qualifications:
· Basic HTML knowledge
· Familiarity of databases (MySQL)
· Knowledge of Web functionality such as: content,
banners, advertisement implementation at the site, cooperating with the site
owners - an advantage
· High level of English– a must (spoken, written). Other
languages are an advantage (Spanish, French)
· 2 years of previous experience in web applications
technical support – an advantage
· Excellent Human Skills – service oriented, cooperative
· Team Player- proven ability of working with in a
dynamic startup environment.
· Ability to work under uncertainty and constant pressure
· Ability to understand the big picture and the business
aspects.
· Drive for results and goal delivery
· Enthusiastic, highly motivated individual with a
serious work ethic
CVs to Ila.g@matomy.com (cc'd). Fluent English and Bachelor degree required and non-negotiable
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